FAQ

What is the return policy?

You have 5 days from the day of delivery to request a return or exchange. Personalized items and special orders are final sale. If you are unsure whether your order falls in this category, please email us at kacie@signature24jewelers.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tags attached. Signature 24 Jewelers has the right to refuse a return if they deem the jewelry to have been worn. 

To complete your return, email us at kacie@signature24jewelers.com and send your item to: 5082 E Hampden Ave Suite 216 Englewood, Colorado US 80222.
You will be responsible for paying for your own shipping costs and insurance for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

What chain length should I order?

Standard chain lengths are 16" or 18". We can also do adjustable chain lengths and have multiple jump rings.  Please see our chain length chart for reference. 

 

How do I know what ring size to order?

Please reference our ring chart to assist you in finding your ring size.

 

How long will it take to receive my item?

If a piece is in stock, it will be shipped within 2-3 business days.  If it is out of stock, special order or a personalized piece, you will see lead times in the item description. 

 

Is there a rush shipping option available?

Some items are available for expedited or overnight shipping for an extra charge.  Please email us at kacie@signatuer24jewelers.com with the item name to see if the piece is available for this option.

 

Will I need to sign for my package?

Orders over $500 require a signature.

 

How do I care for my jewelry?

Do not sleep, shower, swim or do hard manual work in your jewelry. Think of your pieces as works of art that need to be loved and cared for. When storing your delicate chains, we recommend using a small bag and leaving an inch of the chain hanging out from the bag. Always clasp your chain closed.  This helps to keep the chain free from tangles. 

Most gold jewelry can be safely cleaned with a non-abrasive jewelry cleaner. Never use creamy jewelry cleaners on gold as they may containing harsh abrasives that will scratch the surface of the jewelry. For diamond jewelry, use a soft toothbrush and dish soap.  Gently scrub the gold and diamonds.  Special care needs to be given to pearl jewelry.  Do not clean pearls with any chemicals or abrasives.  

 

Can I add a name to my multi chain necklace?

Yes! You can add a sterling silver or plated name for $40 per name or a 14k gold name for $120.

 

What is your repair policy?

We guarantee our pieces for 60 days from date of purchase against defects. We reserve the right to refuse any repairs if we believe the items was misused. If you need a repair after 60 days, we are happy to repair your piece for an additional charge plus shipping & handling.